All returns must be pre-approved by HVC and the outside of the box must have the return authorization number on it to be accepted.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• -must not be a special order or a logo order other than the FS logo
• -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 30 days, All returns must be pre-approved by HVC and the outside of the box must have the return authorization number on it. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact customer service for more information on returning an item. Thank you.
FS Catalog - Harlan Vance Company
Normal, IL 61761